Protocol training in Dubai 2024

• Protocol versus etiquette versus cultural differences
• Protocol and etiquette and its history
• The role of protocol in private, public, military, and sports environments

Participants will learn to define an order of precedence, its usage and importance as a protocol tool, how to determine precedence of individuals, Heads of State, Diplomatic Missions, representatives of the business sector and visitors and how to apply it to seating strategies.

• Introduction and history
• What is an order of precedence? How is the order of precedence set at an international organisation or corporation?
• Comparison of countries around the world
• Applications of protocol
• Seating arrangements: lunch/dinner or at ceremonies
• Greeting procedures, processions, receptions and cortèges

• When Cultures Collide: Leading across cultures (Lewis)
• The Culture Map: decoding how people think, lead, and get things done across cultures (Meyer)
• Perceptions and misperceptions
• How to deal with cultural differences: do’s and don’ts of hosting international visitors from around the world

Risk management & unforeseen circumstances. Why do mistakes, disasters or ad hoc changes happen in event management?

Participants will learn how to make an event matter and how to prevent project management disasters?

• Inadequate information 
• Unclear/wrong goals and requirements 
• Failures of communication and management
• Inadequate resources 
• Unproven technology 
• External events

Participants will learn the appropriate way to display all kinds of flags, laws, customs and observances, how to show proper respect during national anthems and determine flag and logo precedence.

• Flag codes
• Rules for using flags
• Flag protocol and flag order
• Application of flag protocol
• Use of national anthems
• Use of logos

Participants will learn the differences in International Visits (state visits, official visits, working visits and private visits). Learn to identify key elements to consider when selecting an appropriate gift and understand how culture affects the gift selection. They will learn more about the reciprocity of the exchange of honours as well.

Participants will learn the history of ceremonies and understand the common practices and key elements of ceremonies. They will understand that a ceremony is a celebration for a visitor, community, business or organisation, which marks an event with tradition and commonality creating a memory of a lifetime. They will also learn how to organise a ceremony. 

1. Meaning of a ceremony
2. Organising a ceremony
3. Components of a ceremony
4. State ceremonies
5. Laying of wreaths
6. Presentation of credentials
7. State funerals
8. Inauguration /swearing-in and coronation
9. Gun salutes
10. Guard of honour
11. Escorts of honour
12. Silent procession

Participants will learn how to shape important deals, negotiate in uncertain environments, improve working relationships and resolve seemingly intractable disputes.

• Understanding key negotiation concepts
• Managing interpersonal dynamics
• Addressing negotiation complexities
• Interactive negotiation assignment and discussion

Participants will learn what defines a good protocol officer, which role he/she plays in relation to communication and policy officers, how to deal with their boss (who might not always be in love with protocol) and how can he/she make a difference and positive impact with public appearances?

Participants will discuss the present day practices of diplomacy and doing business, in which protocol tends to become less rigid than in the past in several parts of the world. Protocol even seems useless in the eyes of some current world leaders; how to deal with this?    

Participants will be encouraged to share an interesting case study out of their own experience as well. What went well or what went wrong? What are lessons learned and where is room for improvement?